Here’s how to Contact Us at BetVision





Do You have any complaints?

Now that you’ve made the excellent decision and joined in on the BetVision community, we’d like you to know that no matter the reason, you can always get in touch with any one of our friendly and professional customer team members.

If you are not completely happy with our service and products here at BetVision, you can quickly stop on by and lodge a complaint with us directly.

It is a priority with BetVision customer care team members to treat each case with the utmost of urgency, to ensure a resolution is reached quickly and efficiently. Should you feel that BetVision has not done its due diligence to resolve a situation satisfactorily, then you can always take your complaints to alternative authorities, the details of which are laid out below:

Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.

We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.

Please direct any unresolved complaints to them directly, at telephone number +44 207 347 5883.

Further details about IBAS can be found at http://www.ibas-uk.com/



Here’s how to get in touch

  • Live Chat: get in touch with us between 7 am and 11 pm BST, anywhere, on your mobile or via your desktop, simply
  • Email to Customer Service enquiries: support@betvision.com
  • Send your documents that need verification to docs@betvision.com
  • Send Post to BetVision James House, 1st Floor, 11-13 Hill Street, Douglas, Isle of Man IM1 1EF

Complaints

If you wish to lodge a complaint please contact us at: escalations@tgpeurope.com. We try our very best to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure.

UK Residents:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or 'alternate dispute resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.
We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.
Please direct unresolved complaints to them at telephone number +44 207 347 5883.
Further details about IBAS can be found at http://www.ibas-uk.com/